Questions? Here's some answers.

What is a Webby?

By definition, a Webby is a Virtual Private Server. We use Xen based Virtualization. top

 

Are Webbies Managed or Self Managed?

Our service is entirely self managed. Which means, each user is responsible for managing and securing all the software within their Webby. We'll make sure your Webby remains accessible and fast at all times. top

 

How long does it take?

Just a few minutes. You can order your Webby, and have it ready in 2 minutes flat. top

 

What type of server infrastructure do you offer?

Our nodes run on Quad Core Xeon servers with 16 Gigs of RAM and RAID-10 disk arrays with hot swappable drives for minimum data failure. top

 

Do you offer Backups?

Not yet, but it's one of the big features we're working on at this time. For now, it is your responsibility to make backups of your data. You are protected against a hard drive failure on the host, as we utilize hardware RAID mirroring across multiple drives. However, this is not a substitute for proper backup procedures. top

 

Datacenter Location

We are currently located in Downtown Miami, FL and our next location will be Sacramento, California. top

 

CPU Cycles

CPU cycles are proportional to your RAM, 1024 gets 4x more CPU cycles than a 256 Webby but, if there are free cycles you will get as many as needed. As long as the server isn't under high load you'll have all you need. However, if the server does come under high load your CPU cycles will be decreased down to your maximum share. top

 

What about your SLA?

While there are downtimes for required maintenance, server upgrades, possible hardware failures and network outages that might affect our services, we will do our very best to ensure your Webbies are accessable at all times. If an outage does occure you can be rest assured that we will do everyting within our power to get all services back up and online as quickly as possible. top

 

Can I Upgrade my Webby?

Yes, you may upgrade or downgrade your Webby anytime by opening a support ticket. All your data, configuration profiles, and IP addresses move with you to the new server. top

 

Do you offer Console access?

Yes. A console terminal is available through the Webby Manager and may be used incase you can’t login through SSH. top

 

What if I mess up my Webby?

You may repair it from the console, reboot your server (soft and hard reboot emulation), restore from a backup, perform corruption recovery, or rebuild to a clean distro; all from the Webby Manager. top

 

Which flavors of Linux do you offer?

We currently offer the following distributions:

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What happens if I exceed the bandwidth limit?

You will be notified via email shortly before you reach your limit. If you do happen to exceed your limit, you will be charged according to our overage policy wich is currently $.30/GB. top

 

What is your customer privacy policy?

We will never share or sell any of your information to anyone. We take our customers seriously and go to great measures to ensure that customer information stays secure on our networks. top

 

How does billing work? Is there a refund policy?

Our plans are offered on a monthly subscription basis. All orders placed up to the 19th of the month are pro-rated. After that, we'll additionally charge the upcoming month. We don't have refunds, if you cancel you will receive a pro-rated amount credited to your account. top

 

Can I buy more IPs?

Yes, additional IP addresses may be purchased for $2/IP. You may request more IPs through the Webby Manager's network section. top

 

Do you offer DNS hosting?

Yes, our Webby Manager has a DNS section for handling domains, records and reverse DNS for your Webbies. top

 

Can you install and configure Apache/Ruby/MySQL on my Webby?

We don't install software or manage our customer's Webbies. However, you may use the Webby Manager's ReadyStack feature to deploy a ready-to-go Rails, LAMP or Django environment in minutes. top

 

Do you offer any commercial Control Panels?

We do not offer a control panel like Plesk or Cpanel. You’re free to install such packages for your own Webby. top

 

What forms of payment do you accept?

We take Credit Cards, Visa & Mastercard, as well as PayPal. top

 

Who coded the Webby Manager?

We coded the Webby Manager 100% in-house. The Webby Manager is a Ruby on Rails application with a Python backend to the Xen API. top

 

How do I cancel my Account?

You may cancel your Webbynode account by logging in to the Webby Manager and going to the Account tab. You have the option to 'close my account' or, you may delete Webbies individually without closing your entire account. top